One more serious concern; Even if you play by all the rules and something goes wrong, YOU can still be left with a mess on your hands. I shipped a new in box heater to a guy in Oregon ( I'm in Pennsylvania). FedEx damaged the outside of the box and had even put a lot of tape around it to keep it from falling apart. The buyer rejected it and it came back to me. FedEx refused to make good for the damage!
I shipped another heater via UPS to a buyer. UPS damaged it. They returned it to me. The buyer didn't repack it well at all and it really got mangled on the return trip which he was off the hook for as he had a receipt showing that he returned it (Paypals requirement). I called UPS and they weren't going to pay the claim. I explained the situation and the very polite UPS person said "I understand. We'll pay the claim". I only use UPS now. Joe