HiFi Rose 250A issues with app & setting up

I also have a 130 and have never even looked at the app. I use Roon and have a dedicated server (Small Green Computer i7) and it works very well this way and sounds amazing. I used to use a M1 Mac Mini to run Roon core and that also worked very well.

I thought the software issues Rose had were worked out long ago as I haven't heard of any for quite a while. I don't know anything about the status of the 250 though. Even though I don't use the app I have found the operational interface to be top notch. If there were a button on the remote to turn off the display entirely it would be perfect. The display is amazing, either in meter mode or "what's playing now" mode but sometimes (rarely, tbh) I like to sit in the dark.

So, even if you don't want to use Roon I would agree that using your streaming service's app is probably the way to go. I would also agree that ethernet is a much better way to stream music if it's at all a possibility, even though I doubt the wifi is causing your issues. 

Personally I don’t have patience for stuff like this and hope you find a solution, but several others here have been underwhelmed by the Rose software, and that their support for a unit at this price level is basically nonexistent is inexcusable IMO.  If it was me I’d say the writing is on the wall and send it back and get this used Innuos Pulse for about the same price and be done with it.  It likely sounds at least as good as the Rose and comes with their outstanding Sense app and customer support, and I believe this reputable dealer takes returns so very little risk to try.  Life’s too short to deal with crap like this and be left twisting in the wind when so many other excellent options are available.  Best of luck. 

https://tmraudio.com/components/music-servers-streamers/innuos-pulse-music-streamer-1-0/

I have a Rose 250A to get it to work with the app I have to use the WiFi tethering. It will create a WiFi network projected by the streamer. Maybe try turning it on if you aren’t connecting that way.

I have the RS1500B streamer and it sounds amazing. I’d make sure you’ve updated the software on the unit. I’d also strongly recommend not using WiFi and go hardwired.  Make sure you pose your issues to the rose community website, not only will you get direct feedback from Rose but the community in general. 
I have found d the interface to be a bit difficult at times, I have to use “standby” versus off when shutting down or you have to remate the unit and the app each time which is bizarre. 
regardless the unit sounds amazing so it’s worth figuring out. 
 

I purchased the HiFi Rose RS130 about three months ago and absolutely love it.  The streaming quality easily surpasses the Eversolo DMP-A6 ME it replaced.  And, the Eversolo was a step up from other streamers I owned previously including the Bluesound Node, the Wiim Pro, and the Innuos ZenMini MK3.  However, I did find the HiFi Rose UI/software a bit glitchy at first.  It took a few weeks to get to the point of fairly smooth operation.  Part of that was a learning curve and part was glitchiness in the software.  It definitely is not as user friendly as the Innuous Sense app or the BluOS app.  And, I still have occasional issues with having to log back into the app on my Android tablet (Denovo)....maybe once a month.  But the streamer is top notch in every other way.  And, I love RoseTube as well.  So, if you are like me and can put up with occasional, minor hiccups with the app in return for superior streaming quality and outstanding features, then stick with it.  But, if your problems go beyond this and/or you are not tolerant of less-than-perfect app performance,  return the HiFi Rose and look at one of the higher end Innuos products.  Their app is second-to-none, IMHO.