HiFi Rose 250A issues with app & setting up


Hi Gang, I just got a 250A fron Crutchfield which sounds wonderful when it plays but stops randomly & app is not working properly. I can only get to my Qobuz playlist using the units touch screen, but the app will only play a partial of my playlist. I have it hooked up using wi-fi which has a very strong signal 260 mbps or better so I know it’s not that issue. I have had 2 techs from crutchfield try to help me with no resolution as well. They just want me to return the unit & buy a different brand stating they think its a software issue & I should contact Rose to try & resolve if I want to keep it. You can’t speak to Rose on the phone as the only source of contact is by email which has been useless. I’ve tried re-downloading the Rose &  Qobuz app several times along with resetting the streamer per Rose’s advise, but I still have the same issue. I should also mention that recently in a quest for a streamer I have set up a Cambridge, Wiim, Bluesound Icon streamers with no issues. The Rose sounds the best by far & I would want to keep it if I could get it to work properly. Please help if you can. Thanks

sagger

Showing 1 response by mark6088

I purchased the HiFi Rose RS130 about three months ago and absolutely love it.  The streaming quality easily surpasses the Eversolo DMP-A6 ME it replaced.  And, the Eversolo was a step up from other streamers I owned previously including the Bluesound Node, the Wiim Pro, and the Innuos ZenMini MK3.  However, I did find the HiFi Rose UI/software a bit glitchy at first.  It took a few weeks to get to the point of fairly smooth operation.  Part of that was a learning curve and part was glitchiness in the software.  It definitely is not as user friendly as the Innuous Sense app or the BluOS app.  And, I still have occasional issues with having to log back into the app on my Android tablet (Denovo)....maybe once a month.  But the streamer is top notch in every other way.  And, I love RoseTube as well.  So, if you are like me and can put up with occasional, minor hiccups with the app in return for superior streaming quality and outstanding features, then stick with it.  But, if your problems go beyond this and/or you are not tolerant of less-than-perfect app performance,  return the HiFi Rose and look at one of the higher end Innuos products.  Their app is second-to-none, IMHO.