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HiFi Rose 250A issues with app & setting up

Hi Gang, I just got a 250A fron Crutchfield which sounds wonderful when it plays but stops randomly & app is not working properly. I can only get to my Qobuz playlist using the units touch screen, but the app will only play a partial of my playlist. I have it hooked up using wi-fi which has a very strong signal 260 mbps or better so I know it’s not that issue. I have had 2 techs from crutchfield try to help me with no resolution as well. They just want me to return the unit & buy a different brand stating they think its a software issue & I should contact Rose to try & resolve if I want to keep it. You can’t speak to Rose on the phone as the only source of contact is by email which has been useless. I’ve tried re-downloading the Rose &  Qobuz app several times along with resetting the streamer per Rose’s advise, but I still have the same issue. I should also mention that recently in a quest for a streamer I have set up a Cambridge, Wiim, Bluesound Icon streamers with no issues. The Rose sounds the best by far & I would want to keep it if I could get it to work properly. Please help if you can. Thanks

sagger
jastralfu's avatar
jastralfu
480 posts
 

I had the RS250A awhile ago and I found the software to be glitchy.  Tidal streams would play at the wrong bitrate and sounded like Alvin and the Chipmunks.  I found the UI to be ok but not great.  I could have lived with the interface as it sounded very good but couldn’t live with glitchy software for the price.  I sent mine back and went with separates.

cleeds
6,086 posts
 

I think life is too short to waste time with junktronics. Return for refund if it doesn't work properly.

bassbuyer
377 posts
 

I would return the unit.  You know it’s not your Wi-Fi or other equipment.  The operating system is critical in my experience.  I’ve had similar negative experiences with other brands although I haven’t used Rose equipment.  I’ve had a positive experience with Bluesound and the BluOs operating system too.  I run an Innuos zen MKII streamer now in my main system and their Sense app is even better streaming Qobuz in my experience.  Their online customer service including their online community is also very helpful.  

mswale
203 posts
 

See if you can do a "factory reset" on the unit. Then try to set it up again. 

On most streamers, I have found that using the streaming service app works better over using the streamers app. 

Most WiFi issues are usually endpoint related, if not signal. Like you are on another network, or a different segment. Also cheap mesh networks for the most part suck at hand-off and sustained transmissions. 

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