I would return the unit. You know it’s not your Wi-Fi or other equipment. The operating system is critical in my experience. I’ve had similar negative experiences with other brands although I haven’t used Rose equipment. I’ve had a positive experience with Bluesound and the BluOs operating system too. I run an Innuos zen MKII streamer now in my main system and their Sense app is even better streaming Qobuz in my experience. Their online customer service including their online community is also very helpful.
HiFi Rose 250A issues with app & setting up
Hi Gang, I just got a 250A fron Crutchfield which sounds wonderful when it plays but stops randomly & app is not working properly. I can only get to my Qobuz playlist using the units touch screen, but the app will only play a partial of my playlist. I have it hooked up using wi-fi which has a very strong signal 260 mbps or better so I know it’s not that issue. I have had 2 techs from crutchfield try to help me with no resolution as well. They just want me to return the unit & buy a different brand stating they think its a software issue & I should contact Rose to try & resolve if I want to keep it. You can’t speak to Rose on the phone as the only source of contact is by email which has been useless. I’ve tried re-downloading the Rose & Qobuz app several times along with resetting the streamer per Rose’s advise, but I still have the same issue. I should also mention that recently in a quest for a streamer I have set up a Cambridge, Wiim, Bluesound Icon streamers with no issues. The Rose sounds the best by far & I would want to keep it if I could get it to work properly. Please help if you can. Thanks