2. cables
  3. 192406-77425

Good service from DH Labs

I ordered a 6-meter RCA cable from DH Labs. When it arrived, it didn't work; almost no signal got through. I put the previous cable back and verified that everything else was working okay. I emailed DH Labs about the problem, and they said they'd received some bad connectors from a vendor. They offered me either (1) a full refund, or (2) to send me a new cable, a $100 refund, and a return mailer for the defective cable. 

I took option 2. The new cable arrived in a few days and works well. I'm just posting here to let people know about a vendor who does the right thing.

john_g
audphile1's avatar
audphile1
5,143 posts
 

Solid customer support! Love it. Hope they’ll consider upping their QC game and situations like this can be avoided.

ghdprentice
7,046 posts
 

I have been dealing with DHLabs since it was just started by the founder over two decades ago. They do a great job and take their businesses seriously. Great company. 

willywonka
249 posts
 

I own DH labs and am happy with my cables, but don’t they check their cables before shipment? A simple Ohm meter would have found this unless it was damaged in shipment. Glad they fixed your problem though. I have met some of guys that work there at the AXPONA shows and they are nice guys.

jond's avatar
jond
5,846 posts
 

They've been around forever for a reason good wire and obviously good CS nice to hear good reports like this.

theflattire
192 posts
 

DH Labs is awesome.

I usually buy from their eBay store for it's a bit cheaper sometimes.

Once I got sent the the wrong length of hook up wire they just sent me the correct length and told me to keep the rest.

Quality is great for the price!

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