That's a tough experience. I'm surprised they're even doing OOW repairs as it's been years since they've even made these kinds of disc players.
Experiences with Oppo Service?
Just thought I'd give some insight into my latest experience with having my Oppo 205 sent in for out-of-warranty service using their (OPPO'S) repair services. At first things seem to go well with filling out the forms to obtain access to even have it sent in to be looked at, (mine was experiencing immediate shut off after powering on almost like an internal breaker was tripping) that said did the back and forth of trying various steps to try and rectify before having to send out which after doing so ended up not helping the issue, so we then were sent to a form to fill out to obtain a service request and shipping label(or so we thought?) Only.to find that we were only paying for the OOW service fee$379.00 for this particular model oh and shipping back to us, another $75.00 but then not realizing we didn't have a label to actually ship to them to start with! Luckily like most of us here we save our original cartons and packing materials for whatever reason but in this case for safe shipping now mind you this box is like all of my others in like new pristine condition so in order to keep in like these I double boxed the unit because we all know how things get thrown about in the warehouse and back of trucks during transport so I thought I'd better go this route if I wanted my original box to stay in good condition, oh and let me mention that to ship this unit back to them from Maryland to Menlo Park CA was another $115! So know we're in for $570 for service on a unit that once they received and I guess powered on let us know that the dimmer switch was the issue, not a replacement just a cycling through to reset, unusual since during the questioning about the unit we were prompted to do this and nothing came from doing this which is ultimately why we chose to send it in. Now onto the last part about customer service there after spending almost $600 we were asked if they could ship back the unit in the original packaging (not double boxed) to save weight and money!! What!! We calmly explained why we sent it to them in the first place like this and for whatever reason they were unable to understand the reasoning behind wanting to keep the original box in great condition and after going back and forth in several emails from them asking why they couldn't just simply send it back unprotected we had to get a little more aggressive in asking to please send back the unit just as we sent it! We got a nasty response about wasted boxing and or weight and oh the cost on our end would be more if they had to go through all of this?? Unreal just send back exactly what was sent to you...NO big deal. We know they get a much better deal on shipping then you or I would so not really sure what the gripe was over! My experience and my suggestions to anyone else needing OOW service to ask as many questions from start to finish before dealing with these folks or find a local audio shop to take it I to and likely save yourself both the headache from these folks and maybe a couple bucks in the process. Moral of the story is I would not use this service again based on my experience with Oppo and their customer service. I hope McIntosh is better as I need to to the same with my c50 preamp as one of the outputs has stopped working? I will update or share my experiences with them after doing so but atleast I'll be armed with more experience in doing so after dealing with Oppo. Sorry to drag on just thought folks would like to know if planning to deal with Oppos OOW Service. Not worth it to fluck a dimmer switch on a remote as this is what they ended up saying was the fix?
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Well obviously there's good money in it still even though not many folks would spend this amount on the service likely. Lessons learned I suppose just happy there's wasn't a real problem with parts required as now they would have you behind the 8-ball so to speak with either paying for more parts and labor or being out 600bucks to get a broken unit back! SMH.. |
Strange experience, I must say. Till date I had heard only of very good experience from folks who needed Oppo service. Let's hope this is one off. Not sure how many will read your complete post - wish you had some paragraphs and broken down the long sentences. The only reason I read it was, because I had great experience from Oppo, unlike you. |
@llg98ljk Well considering I bought the unit back in 2017 for around $1300 adding in the current repair costs of $600 I'd say I'm still to the good since I've seen asking prices today from $2500 up to $7500 NIB! Yes its a stellar unit and if I was to consider something new it would likely be the Magnetar which are quite nice also. |
@audiostick Trust me, im aware. For whatever reason, likely somewhat damaged in shipping lol if you can believe that? I had to make my own outer box to ship out, still had the inner carton with the rigid black foam, bag, paperwork etc.. so good there. I just wanted to keep it that way, so yeah not sure why they couldn't send back the same way without all the gripe and me having to demand this so I could keep my original carton in good shape. |
@inagroove You're welcome. Just trying to help out so others are aware prior and can do their due diligence. I have two 205's also one for 4k watching and this one is for 2-channel listening through McIntosh gear. I was considering a 3rd but thing I too will now look around. I've got one in mind so likely go that route. |
@curiousjim In what sense? Not believing my post or not believing that they wouldtreat customers in such a way? No never did and near impossible i believe always through email with a standard "customer representative" signature which i have to say did feel strange at times. But no, no names or actual humanspeak with. with. |
