Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

I would like to see some response from the seller, who by now is certainly aware of this conversation. Will the seller verify that he personally heard the speakers fully operational before they were shipped? Was the seller the first (only) owner and only user?  It does appear that the warranty solution was offered quickly, so were the supply issues for replacement tweeters a known problem well before the transaction?

This issue is nearly resolved now that Bowers & Wilkins has restocked the tweeters. The question of how the tweeter voice coils became discontinuous will never be known short of an autopsy of the drivers. I have applied my knowledge to develop a strong opinion. The seller has his opinion and I agreed to disagree, and that was that. The seller offered a solution upon my telling him about the tweeters not working. The rub (as noted in my original forum post) was that I had been waiting 6 months for the tweeter to be in stock so that he could follow through. And B&W could not tell me when they would come in. Was I to wait another 6 months? Another 8 months? What is a reasonable timeframe? What other pathway to a resolution are there? Well, the wait is now over, and there will not be another 6 months wait. As if on cue, B&W has restocked the tweeter and the seller can now send replacements. Once I receive them, this issue will then be closed.

B&W sound like a reckless party to this too. 

I have had my own troubles with buying speakers as well, I can understand that it's easy to end up with a defective product and no support. 

Sounds like he knew the speakers were bad and did not want to wait himself for the new ones. Also he could have thought that the replacements might never come.

I think some sort of $ back to you would be fair.