Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 6 responses by grislybutter

I am also surprised there was no insurance for the shipping of such expensive items

this is a fraud. He sold you something he KNEW was defective. He is not a potato farmer, he is in the audio business. 

Your easiest remedy is small claims court. It takes some work, but he will likely want to avoid it, it's a good deterrent.

I think you should by now publish his augon user id so that we could avoid buying from him. 

B&W sound like a reckless party to this too. 

I have had my own troubles with buying speakers as well, I can understand that it's easy to end up with a defective product and no support. 

"I'm not willing to do anything else."

given  that he practically just made your life very difficult, and did close to nothing so far, he is in conman territory now. I wouldn't be surprised if he used your money to fix a previous deal gone bad