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Beware: Magnum Dynalab are not "doing repairs, upgrades or service right now"!!

Just a note if you are considering buying a Magnum Dynalap liner. After buying a factory box from MD, sending them my tuner in August, I was told verbatim from the Operations Manager that they are not "doing repairs, upgrades or service right now".  Six months went by and below is a sample of the items they told me. I am at a loss that they accepted the return for service, keep it six months and then say we won't fix it. 

  • I will ship your unit back to you.  We can't solve you no power issue.
  • If he can't fix it, I am just going to replace yours with a new unit.
  • We are not doing repairs, upgrades or service right now,
  • This is one we said we would look at in house and it is marked resolved January 8th but not shipped yet.
  • Noted repair resolved "Cleaned the oxidized silver plated contacts in the switch cable inside the unit (inside the plug).
  • Retested."
  • Thanks for you most recent email from yesterday.  We will be looking at you MD90 the first ½ of January.
  • If you don't hear back from me by Friday, please do a follow up and we may need to look at another service option.
  • Hi William, we will have a better idea in a couple of weeks.
  • We are in the works on doing changes in manufacturing so we can not touch repairs for at least another 4 to 6 weeks.
  • It will be at least 6 weeks before we can start looking at this.  Please don't hesitate to reach out in 2 to 3 weeks for an update.

I love the tuners but be careful as it appears any investment would be a gamble... So odd for a company now owned by Bryson.

superbike
mag01
2 posts
 

Hi Everybody,

My name is Ben. I was the only technician who repaired all Magnum Dynalab products for more than 35 years.

If you need your Magnum Dynalab Tuners or Amplifiers repaired, please contact me at: bennguyen007@yahoo.ca.

T: (416) 876-3296.

Thanks

Ben

 

yyzsantabarbara
5,026 posts
 

I was able to purchase the new ST-3 antenna from MD. It will back in stock at the end of this month, so I have not received it yet.

jsorb
1 posts
 

Hi

I have 102T at magnum dynalab now that has been there since 9/6/2024 and have been getting the runaround on the repair can’t get a straight answer out of them. I’m wondering if I’ll ever see the tuner again

hickamore
723 posts
 

@yyzsantabarbara if I may ask, what upgrade power cord do you use for your MD 108T? I just acquired a used one. The original cord is pretty lame, but a 10AWG amplifier-grade cord was too much, could not maintain connection. 

yyzsantabarbara
5,026 posts
 

Congrats on the MD-108T. I listen to that M-F 9AM-12PM and it is a great tuner. I use the Signal Sleuth and the ST-2 antenna. I am near the ocean surrounded by mountains and the Sleuth and ST-2 are needed,

All of my non-tuner gear is from Benchmark, Schitt, and CODA and I have not felt the power cords made any difference with them. So, I have not invested much money on cords. I did buy a Pangea non-amp cord from someone but that is on a Schitt DAC that may not even benefit from it.

I am cleaning my 2 systems today and will replace the Benchmark OEM cord on the MD-108T with the Pangea to see if it makes a difference. I think it would on the tuner.

Let me know what you find with cords on the MD-108T,

 

 

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