Be careful when dealing with Pyon Sound - John Park
It was around 2015 Feb.
I encountered an adv from John Park posted in audiogon about selling a turntable directly form the Pyon Sound factory.
I asked John if he had another better one. He suggested the improved model Black Pearl II .
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Pyon Sound is not a famous brand but the diagram and the specification was very attractive e.g. " wow and flutter figure of better than .001%" in their website.
In addition, John Park committed more than once in the email that I could return the product for whatever reason and got the refund. Therefore, I based on his commitment and gave it a try.
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When the turntable arrived, the bearing had problem and I asked for refund. He said that he would ship another good bearing to me . If I did not like , I could refund . After waiting for a few weeks, the new bearing arrived. It was not perfect but it was better than the broken one.
However , when I used the Dr.Feickert's PlatterSpeed disc to test the turntable, I found that the w&f
I encountered an adv from John Park posted in audiogon about selling a turntable directly form the Pyon Sound factory.
I asked John if he had another better one. He suggested the improved model Black Pearl II .
.
Pyon Sound is not a famous brand but the diagram and the specification was very attractive e.g. " wow and flutter figure of better than .001%" in their website.
In addition, John Park committed more than once in the email that I could return the product for whatever reason and got the refund. Therefore, I based on his commitment and gave it a try.
.
When the turntable arrived, the bearing had problem and I asked for refund. He said that he would ship another good bearing to me . If I did not like , I could refund . After waiting for a few weeks, the new bearing arrived. It was not perfect but it was better than the broken one.
However , when I used the Dr.Feickert's PlatterSpeed disc to test the turntable, I found that the w&f
was around 0.28/0.24% which was much worse than the number (0.001%) stated in Pyon Sound's web-site .
I asked John how he got the w&f measurement of his Black Pearl II turnable. He could not tell.
I asked for return and refund again.
Then John did not reply my email any more. I called his office but no one answered the phone.
I wrote it down and hope that there would not be another guy falling into the same trap .
Good luck.
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