Audiovana disconnects from Qobuz after several days of nonuse

See useful Audiovana information below:

Audirvana offers an Autoplay feature that automatically continues playing similar music after an album ends. To disable this and stop playback after an album finishes: 

1. Go to Settings 

2. Navigate to the Streaming section 

3. Look for the Qobuz or TIDAL settings 

4. Disable the Autoplay option. This will prevent Audirvana from automatically playing additional tracks or recommendations after your selected album concludes. Users can manually choose the next album or playlist they want to hear. 

My QoBuz login issue is solved and everything is working. Please see response below (in quotes) from Qobuz.

”Thank you for bringing this to our attention and for your patience while we address your concerns. ​ Looks like there was a temporary issue last week that affected some users’ ability to log in. However, these issues have since been resolved, and normal service has been restored”.

Thanks for the above info. I rebooted the Audiovana App on my Infigo Audio IS-1 streamer (running LINUX) and hope this fixes the Audiovana App to QoBuz login connection issue. I also notified Infigo Audio of what I was doing.

This login issue just started about 2 weeks ago. I do not understand why it fails for some users but not everyone.

I have no issues using Qobuz with Audirvana, Maybe it's different if using Audiovana.

Thanks for the above info. Audiovana reports they rely on QoBuz’s API, and that they need to make sure their partners do not lose the connection to their service. Based on your comments, I will restart Audiovana since this might fix the problem. BTW, this connection is between Audiovana and QoBuz.

My friends and I are running Audiovana on a LINUX Infigo Audio streamer that is controlled by an iPad. There are no switch boxes in my connection to the Internet.

Audiovana also said there was No mention of a timeframe from Qobuz. And, If the issue occurs again, please let Audiovana know and they will investigate further.  Thanks.  

Not sure if you are shutting your unit down or keeping it on and just not using it for a few days.  If you are leaving it on there are no issues with Qobuz currently.  I run a Innuos Zen Mk3 and I just used it after letting it sit idle for 2 days.  No issues with the connection.  Frustrating when a manufacturer doesn’t own problems and tries to blame other parts of the system instead.  

Hi, I’m using Audirvāna with Qobuz and have absolutely no issues. If you are using a laptop to connect, close down Audirvāna and restart,that should resolve connectivity issues. Also, if you are using a switch box, turn off and restart and restart Audirvāna as well at the same time, that usually resets the connection for Audirvāna with Qobuz.

In summary, I reported issues with connecting Audirvana to Qobuz, especially if my audio system is not used daily. A workaround involves regular use of the system to avoid connectivity issues.

The problem may be related to changes in Audirvana’s login mechanism or server-side updates from Qobuz.  I filed an issue with QoBuz and am waiting for them to respond.  

@audphile1, Thanks. Yes, my Bricasti M21 DAC has an Ethernet connection but I do not need it. The work around is to use my audio system daily and the there are no issues. The Audiovana to QoBuz connection issue ONLY occurs if I do not use my audio system daily. A very simple work around.

You can use mconnect with your bricasti if it has Ethernet (I don’t remember if yours does or not) so you got music until they resolve qobuz in audirvana

@audphile1, You may be right that there several systems that need testing to include Roon, AURENDER, HQPlayer, Audiovana and probably many more.  I am only running Audiovana on one device.  Testing audio systems like Roon, Aurender, HQPlayer, and Audirvāna involves several key components to ensure seamless music streaming.

I submitted an issue case to QoBuz and am waiting for a response.  Two of my friends that use Audiovana have reported the same QoBuz connection issue.  

@hgeifman No issues with Qobuz - I use Aurender. Sounds like they forgot to test this with multiple operating systems.
Give them a few days they’ll fix it. 

@erik_squires I have the same issue if I listen in the car and I left Tidal streaming at home. It stops with a message that indicates it’s playing on my Aurender  

Not sure if this is you, but I found that having Tidal on Roon and my phone caused Tidal to stop playing on one or the other.  If you have other Qobuz devices sharing the same account I wonder if it would cause these issues?