Too late for me, unit is out of warranty. I told them the warranty was up in 5 days and they stopped communicating
They left me high and dry , absolutely did not care about USB no longer working. Lied about it not being an issue, but a year plus of forum posts confirm it's a problem with several brands.
No way this company can or will redeem themselves with me . You would think that after bashing them on forums and their own targeted Instagram ads, someone would reach out and help me on the basis of damage control alone. Nothing.
Speaks volumes about a company. In my 20 plus years as a forum member it is the only brand I have outted for terrible support.
I believe the Gen 2 exists because they realized the XMOS chip they were using doesn't like the code written since ver 1.2.98. I could be wrong but it's one of the only changes to Gen 2. Why would you release a Gen 2 that is almost exactly the same ?
Sorry but I will have to warn people to steer clear of this brand. All they had to do was try to help me.... they failed.