Any Eversolo Amp F10 owners out there ?

Eversolo is way over hyped.   They have no US repair center , their support is the dealer replacing non working units under warranty.    After a year you are out of luck. 

I would suggest a 2 channel ATI amp for that kind of money.   Made in USA. 7 year warranty.  They are OEM mfg for a number of companies.   

After dealing with their lack of support on their streamer I caution anyone interested in the brand.   Not a stand up company .

Too late for me, unit is out of warranty. I told them the warranty was up in 5 days and they stopped communicating 

They left me high and dry ,  absolutely did not care about USB no longer working. Lied about it not being an issue, but a year plus of forum posts confirm it's a problem with several brands.   

No way this company can or will redeem themselves with me .   You would think that after bashing them on forums and their own targeted Instagram ads, someone would reach out and help me on the basis of damage control alone.   Nothing. 

 Speaks volumes about a company.  In my 20 plus years as a forum member it is the only brand I have outted for terrible support.  

I believe the Gen 2 exists because they realized the XMOS chip they were using doesn't like the code written since ver 1.2.98.    I could be wrong but it's one of the only changes to Gen 2.   Why would you release a Gen 2 that is almost exactly the same ?

Sorry but I will have to warn people to steer clear of this brand.   All they had to do was try to help me....  they failed. 

The dealer offered a replacement but FW is the problem.  So basically no fix.   A new one will have the more recent FW that did not fix the problem.  

Eversolo did nothing for me .   

Only version 1.2.50 FW and below work correctly.  New unit will not resolve the problem.   

Bliss HIFi,

A6 Master, would not recognize McIntosh 8950 DAC via USB immediately after FW update. Worked for almost a year without issue . They blamed the Mac, me, cables, said it was not FW. So I asked for the old FW, denied. They said " it’s dangerous" for me to rollback firmware . I then asked for an RMA if they were so confident it wasn’t FW. They ignored my request. Silence. No further contact. Warranty over.

Dealer offered to swap after telling me he had about 40 with software issues. I thought sticking him with another wasn’t right, I am confident it is FW. He also told me most worked in another environment when tested , further confirmation these guys suck at FW updates. Updates should be cumulative and backwards compatible. Not asking for a lot.

The "fix" was me buying a Coax cable. Hardly a fix. But it works. The fact USB doesn’t work isn’t even the issue. It’s the terrible support. That I can’t forgive.

Terrible customer service, worst I’ve ever experienced in this hobby. When someone chimes into a thread and says how great they are it’s because they haven’t reached out for support ... wait. You will see what I’m talking about.

What’s really frustrating is that it’s my Dad’s. I told him to buy an Innuos or Aurender but he got sucked in by the hype. I can’t tell you how many times I have installed the A6 in my systems and my streamer in his system. It’s a PITA.

He’s 82, how much longer does he have to wait for FW fixes????

So no vote of confidence for Eversoso. Can not recommend

I have always had great support in this hobby.   I attribute that to buying mostly American brands.   45 plus years and only a handful of problems.  Pretty amazing.   I sold or gave away almost every component in still working condition. 

Companies like Eversolo have no clue about great support.  Nor do they care  They would rather not answer emails and string you along until you have a dead unit and no warranty.  

A smart company would have seen my posts here and other forums along with my comments in their targeted Instagram ads and been proactive about making a happy customer.   Or at least some kind of damage control

I actually stopped visiting one local dealer who tried to sell me on Evesolo, not knowing my experience.   Telling me how great they are, best value , blah blah blah. He had no idea what bad advice he gave me.  Won't be back there anytime soon.   When I see they've dropped the brand maybe  I'll  go back.    That's what a crap brand can do to you as a dealer.    I want nothing to do with that guy because he's drinking the KoolAid.... he basically lied to me.

It’s a DA2. Card. No further FW. It worked great. I believe it is as simple as them not having the right USB VID/PID. Vendor ID and Product ID tells the computer/ streamer what USB device is used. It used to display on the A6 before v 1.2.98. It would say "McIntosh 8950" Since 1.2.98 the USB icon is greyed out and you can't select. They obviously have a corrupt VID/PID in recent FW.