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Customer Service

We are so quick to identify receiving poor customer service from high-end companies, that I just wanted to post my positive experience with Bryston. I've been in this hobby for 20 plus years. I've owned several Wilson Audio speakers, Parasound, PS Audio, and a few others. Let me just say emphatically that Bryston has the best customer service that I've ever experienced. I recently purchased a BDP-2 and had a few questions. I was put in contact with Gary Dayton of Bryston and he has gone above and beyond what I expected. I talked to him several times and he volunteered to help resolve an issue way after hours. This is what all companies should strive for...the bonus is the BDP-2 sounds fantastic!
ricred1
ozzy's avatar
ozzy
7,230 posts
 
Bryston, Pass Labs, PS Audio are the best I have ever encountered.
How a company treats a customer AFTER the sale, (or when things go wrong) is what impresses me.
My recent ongoing repair with Cary Audio has left me unimpressed. So many excuses...
b_limo's avatar
b_limo
2,273 posts
 
Opposite of your question... Musical Fidelity has absolutely awful customer service. So bad that I'm leary of buying any electronics from over seas anymore.
jsujo
348 posts
 
Through the years, I sent to Parasound in California many of my CDP-2000 Ultras, and they have been great..reasonable rates, quick turnarround and easy to talk to on the phone.
theduke
372 posts
 
Benchmark. A few years ago I sent my still under warranty DAC1 to them to replace a scratchy volume control. Shipped it UPS ground (240 miles) on Tuesday. They received it on Wednesday, fixed it, and shipped it out. I received it on Thursday. Unbelievable!
oddiofyl's avatar
oddiofyl
3,468 posts
 
I have received great support from Conrad Johnson, Quicksilver, Magnum Dynalab , and NAD

NAD really stepped up to the plate, despite what others may say about them, they went above and beyond.
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