Mcintosh customer support


Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,

( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)

it is so sad that Audio Giant like McIntosh do not care about their customers.

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I have a processor from nad that occasionally gets a firmware update. You hook up the Ethernet to The processor and commence an update.

Why is McIntosh making this so difficult? And maybe the need for the firmware update ain't really necessary.  

Apple keeps updating their iPad continuously for all kinds of complicated crap nobody uses and it serves too slow up the processing Power of an iPad. But you gotta do it because of security so you always at the mercy of the update process. Although an audio component doesn't rise to this level of security concern.

My dog never needs a firmware update.

I called McIntosh a few weeks ago...   simple question about my Dad's amp.  They picked up on second ring, transferred me to a tech that answered my question in about 3 seconds 

Many thanks for your suggestions , I'll be shipping the unit to dealer on monday have a nice weekend all.

( I've decided to off load all my mac gear MC1000 Mono amps C46 Preamp D150 Dac Watch the space)  historical and nostalgic reasons may keep the mc 30 amps) hopefully I'll be replacing them Plinius 150 x2 and ref m10 and Berkeley Audio ref 3 Dac.