Mcintosh customer support


Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,

( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)

it is so sad that Audio Giant like McIntosh do not care about their customers.

128x128sabih

Showing 1 response by oddiofyl

I called McIntosh a few weeks ago...   simple question about my Dad's amp.  They picked up on second ring, transferred me to a tech that answered my question in about 3 seconds