Mcintosh customer support


Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,

( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)

it is so sad that Audio Giant like McIntosh do not care about their customers.

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Showing 1 response by emergingsoul

I have a processor from nad that occasionally gets a firmware update. You hook up the Ethernet to The processor and commence an update.

Why is McIntosh making this so difficult? And maybe the need for the firmware update ain't really necessary.  

Apple keeps updating their iPad continuously for all kinds of complicated crap nobody uses and it serves too slow up the processing Power of an iPad. But you gotta do it because of security so you always at the mercy of the update process. Although an audio component doesn't rise to this level of security concern.

My dog never needs a firmware update.