Mcintosh customer support

Dear Audiophile 1, my experience requesting firmware update from Mcintosh it is not a assessment  it is a fact after exchanging 9 mails with customer support never had straight answer until I asked them is there firmware update for D150 or not ! eventually answer was yes there is but we can not provide you  because of reasons pointed out in my earlier comment  also it is totally irrelevant that update does have a impact on sound they did not offer to do it nor advise me what to do .

contacted Mcintosh dealer who they checked their service guideline firmware update v1.02 is not been provide to them in short really gobsmacked I'm not  one of  those throw all my toys out of my pram but definitely off loading my Mcintosh mono amps & preamp /dac to replace it with another brand who they offer me infinite help and support  when needed,in the past I  own  Krell, ARC, CODA ,PLINIUS , APOGEE products I 've had their technical support team directly contacted me without re directing to their dealers,, Thank you all for your comments.

Dear all, many thanks for your opinions and your comments perhaps I  couldn't explain myself properly, initially contacted Mcintosh dealer they said they do not have firmware update v1.02 they advised me to contact Mcintosh directly in sincerity they also warn me that their customer support slow but surely they would help you however reception I've received from them as explained before disappointed as mentioned by hgeifman (they should have make update process bullet proof) . also I'm aware that firmware upgrade does not have impact on sound but I  believe it is essential (A Firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. With the ever-changing advances in technology, a firmware update also helps a device remain competitive with newer models)

once again many thanks for your suggestions really appreciated .

@audioclassics Indeed update for MDA200 ,For units with DA2 Digital Audio Module: McIntosh USB Audio Windows Driver I v1.12 &

• For units with DA2 Digital Audio Module: McIntosh USB Audio Windows Driver I v1.5 (compatible with Windows 7) (2.1 MB)
• my dac is D150 I Need a firmware update not windows driver thanks for your suggestion

@hgeifman many thanks really appreciate your time an energy to help me out expecting to hear from Mcintosh dealer soon hopefully they are going to help me to update firmware

Many thanks for your suggestions , I'll be shipping the unit to dealer on monday have a nice weekend all.

( I've decided to off load all my mac gear MC1000 Mono amps C46 Preamp D150 Dac Watch the space)  historical and nostalgic reasons may keep the mc 30 amps) hopefully I'll be replacing them Plinius 150 x2 and ref m10 and Berkeley Audio ref 3 Dac.