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Probable PayPal Claim

 

I posted this question on someone else’s ongoing thread where PayPal was in question. So I’m starting my own thread here in hopes of getting someone in the know to answer.

Fortunately I have not had a PayPal problem up until maybe now. I just purchased a DAC on USAM . Paid using PayPal (not f&f) so I’d have protection in case I needed it. Well it looks like I may. DAC arrived and all functions do not work, as advertised. It was properly packed same as it came from the factory and box was perfect so very unlikely it could be blamed as shipping damage. It was listed 10/10 and the seller through presale emails reconfirmed everything worked properly. I’ve demanded he take the unit back and give me a full refund. It’s been several days and now the seller is saying he’s waiting to get authorization to send it back to the manufacturer for warranty repairs, which is not my problem, before he refunds my money. I’ve run out of patience and considering filing a PayPal claim. If I file a claim, and can substantiate it, which I can, does anyone know if PayPal will refund my money or at least freeze the funds until we reach a resolution?

128x128marco1
carlsbad2's avatar
carlsbad2
1,389 posts
 

Telling paypal that you worked with the seller to try to resolve but was unsuccessful is appropriate.  "not as described" with supporting documentation will get you your money back.

I've sold and bought ten's of thousands of transactions via paypal and I've always been on the winning side both selling and buying because I always stayed on the high road.  paypal once absorbed $10K loss from a scammer because i followed all the rules.

Jerry

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cfa88's avatar
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cfa88
100 posts
 

@marco1 

Up to you whether you want to tell the seller know that you will file a claim. I would not, due to you have given the seller time to resolve the issue.

To be clear, you won’t receive your refund right away when you file a claim. As I stated earlier, PayPal will give the seller time to respond and they may ask you for further follow up questions possibly. PayPal will make the ruling based on responses from both buyer and seller. The whole process will take up to a few weeks depending on how soon each party responds. Once you file a claim with PayPal, you will live with its decision and it is considered final.

marco1's avatar
marco1 OP
501 posts
 

Thanks to everyone for their help thus far.  There is progress.  I just received a PayPal credit to cover return shipping to the manufacturer.  The note from the seller on the PayPal transaction says that this is a partial refund to cover shipping to the  manufacturer’s repair facility and that the (stated amount) balance will be refunded to me upon receipt of the DAC at the repair facility.  Seems that the seller is now on record at PayPal and that he has documented my case even further that a refund is due me.  As I would now expect to have the RMA very soon and maybe have this nightmare over next week, my thought is to hold off for now filing a claim with PayPal.  If for some reason it does not happen as indicated on the PayPal shipping refund note I could then file the claim with the added documentation in my favor.  Is my head on straight?  I’m totally exhausted with this whole mess.

oregon
809 posts
 

Don't over think this. You are correct when you stated " now the seller is saying he’s waiting to get authorization to send it back to the manufacturer for warranty repairs, which is not my problem". 

File a dispute. 

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