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Probable PayPal Claim

 

I posted this question on someone else’s ongoing thread where PayPal was in question. So I’m starting my own thread here in hopes of getting someone in the know to answer.

Fortunately I have not had a PayPal problem up until maybe now. I just purchased a DAC on USAM . Paid using PayPal (not f&f) so I’d have protection in case I needed it. Well it looks like I may. DAC arrived and all functions do not work, as advertised. It was properly packed same as it came from the factory and box was perfect so very unlikely it could be blamed as shipping damage. It was listed 10/10 and the seller through presale emails reconfirmed everything worked properly. I’ve demanded he take the unit back and give me a full refund. It’s been several days and now the seller is saying he’s waiting to get authorization to send it back to the manufacturer for warranty repairs, which is not my problem, before he refunds my money. I’ve run out of patience and considering filing a PayPal claim. If I file a claim, and can substantiate it, which I can, does anyone know if PayPal will refund my money or at least freeze the funds until we reach a resolution?

128x128marco1

Showing 2 responses by cfa88

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cfa88
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@marco1 

You should file a dispute asap to have it on record with PayPal. As with any issues, PayPal will investigate and give the seller a chance to respond when you file a claim. After hearing responses from both parties, they will make a decision.

I assume significant time has passed and PayPal has released funds to the seller. When you file a claim, it will be a negative balance on the seller's account (assuming the seller's balance is zero when you file the claim) and PayPal will demand the seller to deposit money to cover the shortfall.  In short, you should file your claim quickly because it will give the seller the urgency to resolve the issue.

cfa88's avatar
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cfa88
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@marco1 

Up to you whether you want to tell the seller know that you will file a claim. I would not, due to you have given the seller time to resolve the issue.

To be clear, you won’t receive your refund right away when you file a claim. As I stated earlier, PayPal will give the seller time to respond and they may ask you for further follow up questions possibly. PayPal will make the ruling based on responses from both buyer and seller. The whole process will take up to a few weeks depending on how soon each party responds. Once you file a claim with PayPal, you will live with its decision and it is considered final.

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