Yamaha Amplifier Warranty Issues


My Yamaha A-S2100 integrated amplifier under warranty has been sent to an authorized Dealer for repairs, Yamaha says the parts are back ordered 10-12 weeks and some cannot be found yet. They refuse to replace with a new amp. What good is this warranty? Is'nt there anything I can do?

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The warranty on your Yamaha integrated amp is two years.  It is unrealistic to expect Yamaha or the dealer to replace your amp with a new model due to supply chain issues due to parts availability  A refurbished amp to replace yours is very reasonable in my opinion.  I would jump on that offer.

Long lead times for repairs and repair parts are the reality now.  A friend of mine had an issue with his 10 year old Rotel power amp.  The local dealer could not get a replacement circuit board.  He took his amp to a reputable electronics repair shop.  The repair shop can fix the amp, but their lead time is 8 to 10 weeks.  I own a high end fly rod and broke it under warranty.  The repair shop for that company is swamped and their lead time for the repair is at least 12 weeks.

The reality is that if you own an expensive piece of gear, you need to have a back up or buy another one if you can't live without it.

I finally heard from Yamaha......... They cannot find a refurbished unit to replace mine. So I'll have to wait till either the parts arrive in 10-12 weeks or if Yamaha finds a refurbished unit, whichever is first. It really sucks!

They should take the part out of a new unit and replace it in yours, then sell the other unit as an open-box when the replacement parts arrive.

PS - This is the sort of thing that makes me obsessive about surge protection at home.  Any repairs I need done will be a huge physical inconvenience to me.  Taking an amp out of the rack, packing it, and waiting months for a repair.  Ugh.