Qobuz hell

So I did try Qobuz for the past month, and I'm now trying to cancel it.  Yeah, it's not easy.  While I'm 99% sure I signed up for the monthly service, they went and charged me $129 for an entire year!  I was able to stop the renewal, but I'm still stuck with a 1-year purchase that I did not want. I don't mind losing 12.99/mo to try it out, but not willing to sacrifice $130!   Their customer service chat is "not available" and there's no way to leave a message or email them.  I have no choice but to dispute the charge with my credit service, and waiting to see how that goes.  

@mirolab

I spent a week trying to get in touch with them. They responded to the chat twice. basically blowing me off. Then I opened a case with my cc company and was done. They should not have a license to operate such scams.

Signed up Feb 24, after 4 days cancelled seemingly w/o issue.  Have the documentation for signup and cancel for cc company if ncessary. Not anticipating any issues.

For me, too many annoying dropouts versus what I have experienced using Pandora Plus which exhibited zero issues over >1 year of use. The streamer/setup matters little because it works great w/everything else, and since I've read stories where throwing resources at the gremlin (Cat 6 cables, etc) didn't help, I abandoned the thought of that approach entirely. I reached out to the manufacturer who "unfortunately" could not offer a potential solution. 

Since the stream is largely for background when WFH, P+ with its limited catalog is good enough. I agree w/others that the Qobuz interface is a bit clunky, but did enjoy the SQ of the hi res, esp the increased dynamic range. 

Qobuz "customer service" in one word: awful.   

Thank you. This thread is the reason I signed up for tidal instead.