Qobuz hell


Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.

 

I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.

grislybutter

Showing 3 responses by mirolab

As a frustrated Tidal user, I am 2 weeks into trying out Qobuz. I really hate Tidal’s interface (using app on Mac & IOS), and they seem to push R&B and Rap rather than the music I actually listen to. I don’t like their playlists.

Qobuz does not yet have volume normalization... so that’s frustrating. I do like their album info better than Tidal. They look like actual liner notes, whereas Tidal’s credits page is not pleasant at all. Qobuz music selection is far less. That may well decide it for me. I’d really rather have more selection than ultimate sound quality. I’m not a fan MQA, but it’s not a deal breaker either.

I’ve recorded identical songs from both platforms into my DAW, and gotten them to "very nearly" null when inverted and level matched. It’s just stupid to see "MASTER" on audio that’s been heavily limited in the mastering, and then lowered by 6 dB for level matching, and then claiming some benefit by it being MQA. What the heck good is MQA on dynamically limited rock music??

To be honest, I’ve had more FUN listening on Spotify, thanks to their great selection of playlists. They claim that the Premium bitrate is 256kbs, but it sounds a bit worse than that. It’s OK, but the same tracks sound FAR superior at full resolution. I've found that using Spotify via web browser is not volume normalized, but using the Mac App, it WAS normalized (to -12 LUFS I think).

As of this moment, I think I’ll give up on Qobuz, and keep Tidal and Spotify.

@steakster 

Thanks for the Tidal advice.... you know, I have not made any of my own playlists at all.  I do lots of searches, and play songs and albums, but haven't spent the time to make playlists, as I don't think I'd ever play a playlist that I made. 

Which brings me to a thought.... why isn't there a manual or user guide or tutorial on how best to use Tidal??  I remember looking for info on how to use the app, and came up empty.  Maybe its on me for not digging more, but I still find myself swearing at the interface!  

 

So I did try Qobuz for the past month, and I'm now trying to cancel it.  Yeah, it's not easy.  While I'm 99% sure I signed up for the monthly service, they went and charged me $129 for an entire year!  I was able to stop the renewal, but I'm still stuck with a 1-year purchase that I did not want. I don't mind losing 12.99/mo to try it out, but not willing to sacrifice $130!   Their customer service chat is "not available" and there's no way to leave a message or email them.  I have no choice but to dispute the charge with my credit service, and waiting to see how that goes.