I can't believe this.

Ozzy this experience is completely and utterly unacceptable. Most sorry. To chalk this up to “part of the new reality” is accepting as normal this sort of service level and behavior. Once we do that, then we get what we accept. It does indeed become the new normal. It should not. The excuses are getting old and tired in my opinion. We will hear the same excuses years from now if accepted by we consumers. Vote with your dollars and get your unit back. Give me results, not excuses.

What can you do? Don’t let your unit stay there one more day. Find another vendor, sell it as is…

I am building a new custom home and understand delays such as 20 weeks for windows etc…  However, this case is extreme and unacceptable in so many ways. 

I can and do believe it. This won’t last forever, but it’s nothing out of the ordinary now. We waited almost 3 months last winter for an IC board so that our ductless heat pump could be repaired, glad we don’t live in Fargo. I waited a1 1/2 months for a shower door for my current job. Same job, I waited 3 months for a vinyl framed window. Previously, that window would’ve been a 2 week wait.

I just saw watches mentioned above. Last week I had to send a watch back to be repaired. It's 3 months old, under warranty. I was quoted 8-12 weeks, and told the 8 week number was unlikely.

Thanks for all the additional comments.

I spoke to the Service Manager before shipping, and he never mentioned that they were backed up. If he had, I may have tried to find a different place to send it. I should have asked, let me remember that lesson.

Unfortunately, there are only so many authorized Tascam repair facilities and the warranty time period is now up.

This situation reminds me of how many places now expect a tip for just doing the job they are paid to do.

ozzy

Ozzy I bought a Tsakadiris monoblocks for 4K, next to me about a mile from me.Unfortunatly they close. When I thought I needed help? The guy won’t even return my email? Though I believe he sells online. I think this guy is nice but lack responsibility to help his costumers.He won’t assist me though I was told by his rep , the service is in California? None. It’s in Canada, Iam from Illinois.Thank God Tsakadiris devices in Greece are so helpful.