Ozzy this experience is completely and utterly unacceptable. Most sorry. To chalk this up to “part of the new reality” is accepting as normal this sort of service level and behavior. Once we do that, then we get what we accept. It does indeed become the new normal. It should not. The excuses are getting old and tired in my opinion. We will hear the same excuses years from now if accepted by we consumers. Vote with your dollars and get your unit back. Give me results, not excuses.
What can you do? Don’t let your unit stay there one more day. Find another vendor, sell it as is…
I am building a new custom home and understand delays such as 20 weeks for windows etc… However, this case is extreme and unacceptable in so many ways.