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The Cable Co

Hi All,

Does customer service get any better than that of The Cable Co? Had a recent mishap as they sent me a 20 amp version instead of the 15 amp for a power cord. I was a little frustrated. I called them and right away John apologized and said "just sit tight we'll make this right". He called me right back and said we are overnighting you the correct 15 amp but we're also upgrading it to the next level. Which is literally double the price! I asked the obvious reflex question "are you serious" because I was in shock. "You'll have it tomorrow". And I did! I cannot say enough about these guys (especially John)! They sent me the next level up and even overnighted it. I am still floored by this level of customer service. I know most everyone here knows of The Cable Co but if you don't don't even buy another set of cables anywhere else! These guys are the read deal! I didn't even know how to say thank you to John...I'm still pinching myself...

kingbr
dill
2,466 posts
 

Excellent service is the reason they are still in business after 33 years. Good for them!

sns
3,003 posts
 

I used them years ago quite extensively, tried many kinds of cables in widely varied price ranges, wanted to understand the contribution of cables in total system.

 

Funny, but since that experience I no longer feel undecided about cables. I've either auditioned or owned much more expensive cable than present, but my cable situation has been static for a number of years with present setup of mid priced off the shelf and diy. Know I may not have best, but feel much bigger fish to fry in context of a whole system.

cd45123
191 posts
 

John’s a character - he’s a good guy, calls it how he sees it. 

jaybe
732 posts
 

I’ve had good and bad experiences and have given them thousands of dollars. The guy who normally takes care of me E**** has been mostly good, not always. A few times I’ve spoken to others with less luck. The worst time was about 7 years ago when I wanted to explore cables for a new piece of equipment and brought up a few good ones after careful research. This guy basically called me a fool and why would I ruin the sound of my stereo. I hung up on him. I’ve bought cables since then from other places and am undecided if I’ll ever go back.

ozzy's avatar
ozzy
7,245 posts
 

I have been dealing with Steve through the years. So-so..

ozzy

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