Does Anyone Know What is Up with High Fidelity Cables?


Does anyone know what is going on with High Fidelity Cables?  Lately they have had several sales with big discounts and I ordered a cable on October 3, yet to be delivered.  I have never received any information of any type from them and they only occasionally respond to my order update requests with a revised delivery date which they then do not meet.  This has been going on for over 8 weeks now and I wonder what the issue is.  I am told it is machining problems but concerned that the big sales, false promises, and failure to deliver are indicative of more serious problems.  Any insights will be appreciated.  Thank you.

rlawry

@ozzy ,

Best to communicate with your wallet. Cancel the order. If you are still interested when the situation improves, then put the order back in.

The supply chain, and everything is a total mess now, and missing deliveries by months is unfortunately not unusual. Good communication is all you can hope for in these times. Keeping the full payment for months on end is not an acceptable business practice. I down payment to keep your place in the queue and cover losses if you don't pay when ready would be acceptable. They should not expect a customer to act as their bank.

Thanks for the responses so far.  I am not necessarily that concerned about the long lead times as it seems nearly everyone has them these days with the possible exception of Amazon who has their own delivery system.  For me the biggest issue as stated above by others is the total lack of communication and the false promises.  I wonder how many businesses with great products have gone belly up due to inadequate customer service.  As a good friend of mine who owns a silicone medical device business once said, "Price, quality, service.  Choose two."

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Did you try using the Chat feature on the website?

Also website says 3-4 week shipping...just saying