Need service for Metrum DAC. Company seems defunct.

What is it?

Cees  lhas left  Metrum? It seemed to me when I once owned one of their DACs he was the heart and soul of that company. Surprising.
Charles

He's. Cees left she started Sonnet.

Cees Ruijtenberg left Metrum Acoustics a few years ago when their investors (i.e., the money) apparently changed the company business strategy to make money faster at the expense of customer satisfaction (i.e., they ate too much and sh_t the bed).  Cees then started Sonnet Digital Audio. Metrum Acoustics has since realized their mistake and tried to reset the clock and apparently brought Cees back in a Research and Development role.  They seem to still be viable and apparently they came out with a DAC3 module that is a user upgrade for the Pavane earlier this year.

For your repair, I suggest you try again to get in touch with Metrum and if that doesn't work then try to reach Cees at Sonnet.  At one point I heard he was still supporting Metrum customers and products, when Metrum themselves wouldn't or couldn't.  

I have owned 5 of their products and still own the Jade, Ambre, and Baby Ambre.  They all work and sound great.  The Pavane was the flagship and in my system it sounded really good, and maybe a little better than their Adagio with its onboard volume control. The folks at Alpha Audio NET seem to be in the loop on Metrum Acoustics (see below).
Good luck.

• Metrum Acoustics is back! (7-17-20)
• Review Metrum Acoustics DAC3 upgrade (6-17-21)

Wouter Hazenberg

wouter@metrumacoustics.com