Need service for Metrum DAC. Company seems defunct.

Thanks. I went on it earlier today and something popped up on my computer that it wasn't a safe site. I filled out the return form and it appears there was a glitch and it didn't take my information. Those things plus  Cees leaving a while ago put an uneasy feeling in my stomach.
I sent an email to the customer support. I'll see if I get it back. Thanks for responding.

Yes!
Not familiar with that at all.

What is it?

He's. Cees left she started Sonnet.

@hshifi  thank you. I emailed them twice on different email addresses and I haven't received a response yet.
I also emailed Sonnet and someone got back to me immediately offering me suggestions after opening the lid.

Oh yeah, forgot to mention this on my last post...

I sent a thank you email to the gentleman at Sonnet and he sent a "you're welcome" email back... In 30 minutes.

I still haven't received a reply from Metrum regarding the original problem.

I sent multiple emails to Metrum using three different addresses. I haven't received a response on any of them.
I did however, receive a response literally within 10 minutes when I emailed someone at Sonnet.

10 minutes.

Using their suggestion, I opened the DAC and found a loose pin on a ribbon going into the right DAC board. It was sticking up and almost out. I pushed it back in and voila! All is well.

Thank you to the gentleman at Sonnet.

Well said, Charles. Well said.
And thank you!