Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
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@clearthink I forgot that people in Europe lost their right to complain. It's called hate speech now if you complain about poor service or the price.

I'm not going to blame the guy for going to an authorized service center. If you've invested in a luxury brand, then you want the repair done right the first time. I just think that service centers overcharge repairs for luxury brands because they can. If you can find a decent electronics shop that won't screw you or experiment on your hardware then that's the cheaper route, but like car mechanics, not many honest people in that business. Everyone likes to eat, no one wants to work for free so we embellish our work or labor.
It's called a free market. Places charge what they can get, what the market can bear. Places that charge too much will lose business and those that charge too little will get more. They will then adjust and business volumes will adjust. This assumes that they all do an effective job.

Nobody is getting ripped off here. If a buyer and seller of a product or service agree on a price and both have delivered on what they said they are going to do, then it's a fair deal. If it wasn't they both wouldn't agree to it. If the OP couldn't find anyone to fix his amp for what he considered a reasonable price, he wouldn't do it.
Ya I hate to break it to you Clearthink, but American companies tend to lead the world in customer service, not European, not Asian, not even Japanese, though I still trust their quality. Darn hard to get them to admit there is something wrong with their stuff though when there is. Yup Americans like to complain. Something of a national past time. Nothing changes unless people complain. Ya sure you can get some great service in restaurants in Europe, but if there is a problem, I would rather be in an Applebee's in Georgia than a fancy restaurant in most of Europe.
snratio
... American companies tend to lead the world in customer service ...
Do you have any documentation of that, or is it just your "feeling" that American companies are such leaders? It sure isn't the domestic auto industry that's leading the way - consider that GM was once the world's largest auto maker. Now they rank at #4.
snratio"Ya I hate to break it to you Clearthink, but American companies tend to lead the world"

This is typical, common, every day American pride, bluster, and ego convinced beyond doubt or  question that the American Way is the Best Way as the rest of the world watches what happens in your streets and that famous "Peoples House" with all those dignified leaders on jan. 6. A Great Country!!


as for @cleeds who has comprehensional trouble, challenges and difficulties we were talking about customer service and not product quality pretty much everyone avoids American automobiles.