Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
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Showing 7 responses by snratio

If ya are okay with your tech stuck in the 60's, then point to point is fine. Some of use like a bit more modern stuff.
Ya probably could have hired the engineers who designed it to fix it for 1/2 that rate. Hourly rate to me was quite high. Low overhead business. Biggest variable on cost is pricing in risk of destroying your stuff.
cleeds, ya obviously don't have much electronics experience or business experience. Audio equipment is not that complex and we are talking repair here, not design. Repair takes a lot less equipment. The equipment is not that expensive, ya don't need much space either, and the education level is not that high.  My mechanic has far more business overhead for equipment and space, and about equal level training, probably more, and the hourly rate is much better. There was a reason they dropped down to $120, probably would have gone less.  I don't even have much issue with the hourly rate, but for that rate, I expect top notch service. Top notch does not take that long for the repair.
Didn't know they were the authorized repair center. If they had schematics, they probably even have a basic service manual. That 16 hours just went out tha window. Should have been 1/2 that. Takes minutes with the proper tools to change 16 pin ICs.
That typical everyday American owned an electronics repair business and ran a couple others. He seems to know a lot more about the business than people bustin on him.
Ya I hate to break it to you Clearthink, but American companies tend to lead the world in customer service, not European, not Asian, not even Japanese, though I still trust their quality. Darn hard to get them to admit there is something wrong with their stuff though when there is. Yup Americans like to complain. Something of a national past time. Nothing changes unless people complain. Ya sure you can get some great service in restaurants in Europe, but if there is a problem, I would rather be in an Applebee's in Georgia than a fancy restaurant in most of Europe.
There ya go for hating on us Yanks. Got to hand it to ya, you have a really distorted view. Ya like a propaganda bot.  We was talking about complaining and that it is a good thing. It leads to change. It why American companies are good at customer service.
It's not the 80's any more. We may be slow to learn at times, but we eventually catch on and build on what came before. Ya may want to look at the J.D. Power short and long term reliability. Everyone can still learn from Toyota, but if ya want a really unreliable car, ya need to buy a European one, or a from European owned company. Unless it costs a fortune, European's can't make anything reliable. Lot's of American vehicles in the top 10. How is them apples for ya?
Dark dark days, but Ford quality is up there with the most of the Japanese companies. Problem American car companies have is the bean counters don't let the designers do their job. Good thing they keep their hands off trucks. Ya look at the most unreliable, Volks, Land Rover, Jag, Volvo, Chrysler now European owned.