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Audio Horizons fuses.... won’t buy them again...

I’ve bought 5 Audio Horizons Platinum fuses a couple of months ago, for my amps, speakers and DAC.
Three days ago, coincidentially, the 5A fuses on my mono amps (Rogue Apollos), blew at the same time on start up. Replaced them with the OEM fuses, and everything works again.
I have a very good electrical installation, with independent lines for each amp, a no surges or anything strange occurred. My speakers, Evolution Acoustics MM3s are always ON, and nothing happened to the fuses on them.
I emailed Joseph Chow inmediately and his response was to send the fuses back to him (at my cost, I live in Ecuador...), to repair them for $70/each, plus shipping.
I have paid $138 for each fuse in October, and no warranty?... what a shame!!!
Won’t buy these fuses again, NEVER!!!
128x128leog2015
georgehifi's avatar
georgehifi
10,312 posts
 
garypennstate7 posts01-06-2018 2:01pmHow do you repair a fuse? Wouldn't it be easier and cheaper to just replace it.


leog2015 OP44 posts01-06-2018 2:05pmAbsolutely!!!

Even the repair department is cashing up on this snake oil hysteria. Next they'll be charging extra for special vacuum sealed postage, so you know your getting them fresh.

Cheers George 
geoffkait's avatar
geoffkait
23,365 posts
 
Back when I was a dealer for the original $16 Intelligent Chip, which was good for only 10 treatments before it ran out of steam, I offered a recharging fee of $25. Was that wrong? 😳
Not to beat a dead horse, all the angst and anger regarding the Audio Horizons fuses could have been avoided by staying within the 30 day guarantee period. Problem solved.
miko71's avatar
miko71
75 posts
 
I wouldn’t talk trash about Joseph Chow. You live where? Ecuador? Yea... I’m sure you NEVER have brown outs and power surges.....

pfhhhht.... 
leog2015's avatar
leog2015 OP
96 posts
 
Dear miko71, I think that you are disparaging Ecuador... Am I wrong?
if you read my original post, you can see that the only fuses that failed were the AH ones.
When I paid that kind of money for a fuse, I thought I was buying QUALITY, not just audio quality. 
The quality of the product was bad, but customers service quality was AWFUL.


dato9955's avatar
dato9955
1 posts
 
An Audiogon member just brought this thread to my attention. I want to explain my approach to handling the situation that started this discussion.

1. The customer reported that fuses in both amps opened (that is, they protected) at the same time when the amps were turned on. Two simultaneous failures indicated that some event - power surge or other - at the customer’s installation had occurred. The fuses were exposed to some force outside their operating range and they worked as expected - they protected.

2. The warranty period had expired. I offered to replace the fuses at a reduced price. I asked the customer to return the spent fuses because I wanted to inspect them to confirm the report.

There is nothing more to the matter. Unfortunately, the customer has said he feels ill served by the warranty policy and my offer to supply replacements at half price outside of the warranty period. I regret that he feels so. I tried to accommodate him in a situation that has not occurred before.
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