An Audiogon member just brought this thread to my attention. I want to explain my approach to handling the situation that started this discussion.
1. The customer reported that fuses in both amps opened (that is, they protected) at the same time when the amps were turned on. Two simultaneous failures indicated that some event - power surge or other - at the customer’s installation had occurred. The fuses were exposed to some force outside their operating range and they worked as expected - they protected.
2. The warranty period had expired. I offered to replace the fuses at a reduced price. I asked the customer to return the spent fuses because I wanted to inspect them to confirm the report.
There is nothing more to the matter. Unfortunately, the customer has said he feels ill served by the warranty policy and my offer to supply replacements at half price outside of the warranty period. I regret that he feels so. I tried to accommodate him in a situation that has not occurred before.
1. The customer reported that fuses in both amps opened (that is, they protected) at the same time when the amps were turned on. Two simultaneous failures indicated that some event - power surge or other - at the customer’s installation had occurred. The fuses were exposed to some force outside their operating range and they worked as expected - they protected.
2. The warranty period had expired. I offered to replace the fuses at a reduced price. I asked the customer to return the spent fuses because I wanted to inspect them to confirm the report.
There is nothing more to the matter. Unfortunately, the customer has said he feels ill served by the warranty policy and my offer to supply replacements at half price outside of the warranty period. I regret that he feels so. I tried to accommodate him in a situation that has not occurred before.