Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

Jeff,

I have found first-hand that you are exemplary in responding to both customers and owners (not sure which one I am at this point - new product coming?), having received immediate-response emails from you personally on weekends and even when you are at shows. Just can’t say enough good stuff about my correspondence with you and about the customer/owner focus at Exogal, most notably you and your team taking time to unravel a very technical issue with a faulty hi-rez file I purchased from HDtracks.

I hope that you are wrong about Thiel Service though...

Dave

Wrong?

I'm the boss. By definition I'm never wrong!

Simple and inevitable- a great innovator, designer, engineer and lover of music died. What is left is but a name and a legend.  I warm up my teak Thiels via tubes and toast a once vibrant company.

The boss is never wrong. The customer is always right. Nice that they always agree.:-)

Welcome! aolchris,
Thanks for sharing your story regarding Thiel. Sorry, to read about your situation w/ customer service. Looking over my notes, I have, rgillum@thielaudio.com as an email address. This information along with info from tmsrdg will hopefully place you a few steps closer in resolving the issue.  I will do more researching into Mr. Gillum for furture plans related to his position as well.  Keep me posted as developments unfold for you.