Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

Oh no. This is disastrous to Thiel owners if more than a simple inconvenience/aggravation.

shadorne, Thiel service is located in KY not in the Nashville corporate headquarters and has been operated as a separate P&L/business subsidy for quite some time now. Your comments read as similar in sensitivity to one who loudly proclaims the evils of smoking at the funeral of a loved one who died from lung cancer in front of the family.

Dave

Shubert,

It is quite easy to visualize you being the barker at such a funeral.

Dave

You would be right in this case shadorne.

Dave

As previously stated, Thiel service has been a separate P&L center for several years now. Hopefully more a "P" than an "L". Those that have complained (or will complain) about the cost of their service will now better understand the realities of survival outside of our little nirvana.

Even those as misguided as the "new" leadership prioritize "P" so let’s see what happens...

Dave

That has not been my experience thus far, ebm. Kathy of "legacy" Thiel once drilled me a new one re: $$ on repair of drivers many years ago but Rob Gillum has been fair and profoundly helpful in all my associations with him, even sending free parts for self-upgrade on one occasion.

Dave

Do they make speakers?

IIRC no one is complaining of poor service up to now. In fact, quite the contrary. Just a lot of speculation and over-reaction (including me) to a perceived threat.

Dave

Jeff,

I have found first-hand that you are exemplary in responding to both customers and owners (not sure which one I am at this point - new product coming?), having received immediate-response emails from you personally on weekends and even when you are at shows. Just can’t say enough good stuff about my correspondence with you and about the customer/owner focus at Exogal, most notably you and your team taking time to unravel a very technical issue with a faulty hi-rez file I purchased from HDtracks.

I hope that you are wrong about Thiel Service though...

Dave

Hi Chris,

Very good to hear of this.

Try bringing the speakers out another 2 feet from rear wall (4’ total from wall to front of speakers) such that you and the speakers form an equilateral triangle 8’ on each side. Toe such that the imaginary lines projecting from the tweeters cross three feet behind your listening position.  Even if you think you cannot leave them there permanently, try this to see what is gained.

Absorptive panels at the first reflection points (halfway between the speaker fronts and your listening position) and bass traps will help immensely.

Dave