2. analog
  3. 119755-38613

Ortofon bronze PNP ALERT!!!!!

I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05
ml8764ag's avatar
ml8764ag
481 posts
 
If defending someone from an absolutely merit less claim makes you a cheerleader. ..then I guess I'm happy to be a cheerleader.

What's at work here is a twisted sense of ego and entitlement. 

pbnaudio's avatar
pbnaudio
1,610 posts
 
Paraneer, 

FWIW, I'm by no means "disgruntled" with Ortofon, they remain one of my favorite cartridge choices, I recommend and sell them frequently.  That I had one mishap with a cartridge, where I do think that the specific design of the connection pin could have been better executed does not change my opinion of the company, they are excellent to deal with and make a terrific product.

I too think its unfortunate that some hothead bloviates about this to the degree that the he does. Apparently he got a replacement, why not be happy with that and let the thing go.

Good Listening


Peter


uncledemp
715 posts
 
I guess I'm one of the two referred to above. 

My purchases aren't material to Ortofon- but I'd buy an Ortofon product again. Sounds like they just had a couple of issues with the pins, etc. 

I wouldn't be surprised if they don't make it right with their unauthorized distributor.

What caught my attention in the thread is how quickly this guy was called cheap, etc. He had a product break and was excited. Most of us have been there, or at least I have. I'm generally a loyal customer that seeks good win/win deals, and very, very rarely have any problems.

My intention was not to insult anyone- my apologies if I did.

On a brighter note, Weather Report put out some great music! Listening to 'The Legendary Live Tapes', sweet...

gary



wlutke
717 posts
 
We need cartridge makers offering a transferrable warranty on grey market goods.  Sign me up.  Goodbye Ortofon!  ; )     
Doesn't everyone assume, when they purchase grey market or used, that the manufacturers warranty is void?  Yes.  You go in with your eyes open.  Part of paying full price is for the warranty protection.  Don't pay, don't get, save money, take chance.  Hard pill to swallow when the gamble goes bad though.  Own the situation you created and move on.

r_f_sayles's avatar
r_f_sayles
872 posts
 
It's always somebody else's fault, especially if they appear to be a profit based corporate organization. And there's always going to be someone looking for something, for nothing. Ever wonder why these companies have a tough go of it. You don't care to support the cost of doing good business and yet you whine about not getting good service. Does this make any sense at all?!
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