Ortofon bronze PNP ALERT!!!!!


I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05

Showing 3 responses by r_f_sayles

Soundsgood05, You are not an authorized Ortofon dealer and have no business disassembling a second hand cart and then holding Ortofon (or anyone) responsible for anything IMHO. I have owned dozens of Ortofons and you discredit our hobby to attack a company with such a long history and in such high standing, with such a frivolous case in point. I too am a long time Hi-Fi analogue guy and industrial designer and from what I can make out of your claim, I'm sorry, it is baseless. My advise? Get over it and move on. This should not be made as a public dispute. 

As for your comment on Nelson Pass, if I could understand it I would comment. Sufficed to say, Nelson is but another fountainhead of creation and a most charitable man with his knowledge, and a kind hearted soul in my experience. Likely if he felt something was "stupid" it must have worked long and hard to get under his skin. I would except his judgement on face value. 

It's always somebody else's fault, especially if they appear to be a profit based corporate organization. And there's always going to be someone looking for something, for nothing. Ever wonder why these companies have a tough go of it. You don't care to support the cost of doing good business and yet you whine about not getting good service. Does this make any sense at all?!