2. analog
  3. 119755-38613

Ortofon bronze PNP ALERT!!!!!

I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05

Showing 7 responses by uncledemp

uncledemp
716 posts
 
I'm retired from a leadership role in a manufacturing company. It's a contrast between have to and want to- the letter of the law and the spirit. If we discovered we improperly manufactured a product, which was not often thankfully, we made an attempt to make things right. 

Two main reasons. We wanted people that bought our product to be happy, (regardless of the price point) and we felt it was a good investment in our reputation and brand.

Vendors, retailers, and so forth gain points with me and some of you for going over and above, it's a wonderful thing. Not bootlicking over and above- but fair and accommodating to us and them.

I'm not an expert on anything per say. Just giving an opinion. Fwiw, our company has continued to grow and prosper over the past 27 years.

i am sorry you ended up with a bad deal for whatever reason. Hopefully the audio gods will smile down on you next go around!

Best,
Gary
uncledemp
716 posts
 
Soundsgood05,

Good for you!  I'm glad they worked with you on your cartridge. It's good business on their part. 

I buy most audio components used and have had very, very few issues. When I purchased new I haven't considered the 'authorized dealer' issue, but I will going forward!

Gary


uncledemp
716 posts
 
I totally agree, that's why so many businesses are struggling. The internet gives us more options and smart business owners are putting themselves in customers' shoes. 

A good example is Tennis Warehouse in CA. They are willing to to give me a higher level of customer service than my local sporting goods store and started doing it 15 years ago. You could demo 4 racquets for around 10 days with a 2 day return label shipped in the box- just drop the box off at a UPS pickup point. I think it cost me around $20 but it's been s few years- very smart guys.

So many more businesses like this now. The business world is rapidly changing for the better in my opinion.

Gary

uncledemp
716 posts
 
If I may comment please, with all due respect.

-The OP wrote that Ortofon admitted to the manufacturing error. 

-Also, he was complimenting Nelson Pass, not insulting him.

If Ortofon was as concerned as some members on here for their high standing- they should have helped this cat out of a jam.

Regards,
gary


uncledemp
716 posts
 
I guess I'm one of the two referred to above. 

My purchases aren't material to Ortofon- but I'd buy an Ortofon product again. Sounds like they just had a couple of issues with the pins, etc. 

I wouldn't be surprised if they don't make it right with their unauthorized distributor.

What caught my attention in the thread is how quickly this guy was called cheap, etc. He had a product break and was excited. Most of us have been there, or at least I have. I'm generally a loyal customer that seeks good win/win deals, and very, very rarely have any problems.

My intention was not to insult anyone- my apologies if I did.

On a brighter note, Weather Report put out some great music! Listening to 'The Legendary Live Tapes', sweet...

gary



uncledemp
716 posts
 
I am making an assumption that the manufacturing errors are very minimal. If they are not, of course the strategy would be foolish.
uncledemp
716 posts
 
This may come as a shock to you guys, but many manufacturers will stand behind a product with a known manufacturing defect- regardless of the paper trail. I know, they are totally poor, inexperienced business people, but it happens. You don't even have to be a big spender or a person of influence, they just feel like it's the right thing to do. These knuckleheads many times run great businesses and are written about as examples of making customers raving fans. 

Now I'll let you get back to a attacking the original poster - maybe take his birthday away? 
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