Mark Levinson/Revel Support is tops

I have a ML 27 at HSG currently. It sat at my dealer for 2.5 months while my dealer went above and beyond to tell HSG exactly what he thought of their outrageous repair cost of 1000 just to LOOK at it. The good news is that this policy was just recently changed at HSG within the past 5 weeks or so. They agreed to repair my 27 and charge me their cost up to a maximum of $1000. I'm not sure if that's specific to my case or their new policy in general. It is my understanding from talking to my dealer that there was a lot of pressure on HSG from dealers and owners to change their policy. I hope my 27 doesn't sit there for a couple months if they now have a flood of older products to repair.

The company has done irreparable harm to it's overall image. (IMHO)
My goodness go onto audioreview.com and read the horror stories people have posted regarding the 383 integrted.
The people who have the money to spend on ML products are not going to do new business with a company that regardless of any extenuating circumstances had a bout of poor customer service.
There are too many alternative quality vendors available to even take the chance.

hello to all,
talking in depth of my experience with ML, HSG,as i mentioned, i have been long time ML fan,, back in earlier age, i had ML2 and i had a bad luck repairing it with madrigal lab, it often burned out the transistor and always happened after their warranty, after i repair, cost me lots of money with no choice, so, was my upgrade to Ml20.6, it took so long that i bought another amp,,then, my Ml35, i was simply asking that about voltage change, they kept me tuning around between the dealer and madrigal lab, at last, they want like $400 to change the voltage +shipping, (what i know that just require switching the jumper), than my PAV upgrade and remote problem, once again , i never get a solid answer from dealer and the company, by phone and email and in person, than i was thinking to get the Ml33, once again that they can not give me technical details of its,, they just keep saying that best part , and best design of both worlds...bah bah bah,,), than last, my F50, required recone service, replace service, but they dont give me a good estimate, and want me to bring.send them back to look it them first,and i told them what i need exactly and if they sell me the parts, i can do it myself, it is a big hassle for that big size of speakers to ship,bring them , i also had other ML pieces, like ML 39, 26, 6, 10,, when is nothing wrong i like them, but when i need something , i never can get simple straight and professional answer from them,,
what a disapointment since i had been long time Ml fan,,and nowaday , i condsider other brand first over them
regards
mike

Superfund, thanks for the confirming update. I will definitely give them a call to find out what they might be able to do with my PDT3 tuneup.

Here in Australia, for what it's worth, the service is atrocious too. Firstly there's only a repair facility in Sydney in the whole country, and secondly, again, they seem intent to charge whatever they want to "inspect" first.

Most manufacturers are at the mercy of the distributors in various countries. I feel they are way cheated by stupid markups that do their products no justice. Here in Oz, you can get similar prices for McIntosh. But you pay double the price for Classe, Revel, Mark, Pass, BAT, and surprise surprise, Halcro.

Gets on my nerves to no end...