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Mark Levinson/Revel Support is tops

Mark Levinson/Revel support and service at Harman Specialty Group provide some of the best product support I've found. I'm writing to let you know that you can get help with Levinson equipment quite easily.

HSG has a group of audiophiles/engineers devoted to providing service for Levinson electronics and Revel speakers, revamping the current lines, and develping new products that maintain and enhance the Levinson/Revel name. Jamie Cohen is head of service there and is one of the most helpful,informative audio-engineers/audiophiles you could ever hope to meet or talk with. If he can't answer your question he'll find someone who can.
If you have a problem start by contacting Richard below you'll get your problem solved.
Contact:
Richard Krehmeyer
Senior Technical Support Representative
Customer Support Technical Services
Harman Specialty Group
781 280 0300
csupport@harmanspecialtygroup.com

Concerning Revel, call the above number, and ask to talk with Revel service. There is a good chance you might even talk with Kevin Voecks the designer or the Revel line. He can give lots of help hints on getting the most from your system.

I know there were some concerns during the transition of the company as things were sorted out, but I would not hesitate to buy Mark Levinson equipment today either new or aftermarket on Audiogon.
sgr

Showing 1 response by hbarrel

hbarrel's avatar
hbarrel
370 posts
 
The company has done irreparable harm to it's overall image. (IMHO)
My goodness go onto audioreview.com and read the horror stories people have posted regarding the 383 integrted.
The people who have the money to spend on ML products are not going to do new business with a company that regardless of any extenuating circumstances had a bout of poor customer service.
There are too many alternative quality vendors available to even take the chance.
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