I have a ML 27 at HSG currently. It sat at my dealer for 2.5 months while my dealer went above and beyond to tell HSG exactly what he thought of their outrageous repair cost of 1000 just to LOOK at it. The good news is that this policy was just recently changed at HSG within the past 5 weeks or so. They agreed to repair my 27 and charge me their cost up to a maximum of $1000. I'm not sure if that's specific to my case or their new policy in general. It is my understanding from talking to my dealer that there was a lot of pressure on HSG from dealers and owners to change their policy. I hope my 27 doesn't sit there for a couple months if they now have a flood of older products to repair.
Mark Levinson/Revel Support is tops
Mark Levinson/Revel support and service at Harman Specialty Group provide some of the best product support I've found. I'm writing to let you know that you can get help with Levinson equipment quite easily.
HSG has a group of audiophiles/engineers devoted to providing service for Levinson electronics and Revel speakers, revamping the current lines, and develping new products that maintain and enhance the Levinson/Revel name. Jamie Cohen is head of service there and is one of the most helpful,informative audio-engineers/audiophiles you could ever hope to meet or talk with. If he can't answer your question he'll find someone who can.
If you have a problem start by contacting Richard below you'll get your problem solved.
Contact:
Richard Krehmeyer
Senior Technical Support Representative
Customer Support Technical Services
Harman Specialty Group
781 280 0300
csupport@harmanspecialtygroup.com
Concerning Revel, call the above number, and ask to talk with Revel service. There is a good chance you might even talk with Kevin Voecks the designer or the Revel line. He can give lots of help hints on getting the most from your system.
I know there were some concerns during the transition of the company as things were sorted out, but I would not hesitate to buy Mark Levinson equipment today either new or aftermarket on Audiogon.
HSG has a group of audiophiles/engineers devoted to providing service for Levinson electronics and Revel speakers, revamping the current lines, and develping new products that maintain and enhance the Levinson/Revel name. Jamie Cohen is head of service there and is one of the most helpful,informative audio-engineers/audiophiles you could ever hope to meet or talk with. If he can't answer your question he'll find someone who can.
If you have a problem start by contacting Richard below you'll get your problem solved.
Contact:
Richard Krehmeyer
Senior Technical Support Representative
Customer Support Technical Services
Harman Specialty Group
781 280 0300
csupport@harmanspecialtygroup.com
Concerning Revel, call the above number, and ask to talk with Revel service. There is a good chance you might even talk with Kevin Voecks the designer or the Revel line. He can give lots of help hints on getting the most from your system.
I know there were some concerns during the transition of the company as things were sorted out, but I would not hesitate to buy Mark Levinson equipment today either new or aftermarket on Audiogon.