Yamaha Amplifier Warranty Issues


My Yamaha A-S2100 integrated amplifier under warranty has been sent to an authorized Dealer for repairs, Yamaha says the parts are back ordered 10-12 weeks and some cannot be found yet. They refuse to replace with a new amp. What good is this warranty? Is'nt there anything I can do?

128x128oldieaudio

PS - This is the sort of thing that makes me obsessive about surge protection at home.  Any repairs I need done will be a huge physical inconvenience to me.  Taking an amp out of the rack, packing it, and waiting months for a repair.  Ugh.

 

oldieaudio

They cannot find a refurbished unit to replace mine. So I’ll have to wait till either the parts arrive in 10-12 weeks ...

What does your dealer say?

The dealer cannot do anything as the unit is almost 2 years old,

The service center can repair it with outside of Yamaha parts and can charge me $350 for parts and labour with his 60 days warranty. I'm trying for Yamaha to pay for this 

.

 

The dealer cannot do anything as the unit is almost 2 years old ...

There are a few things a good dealer could do for you in this circumstance. He could offer you a loaner, for example. He could offer a replacement unit at his cost with a credit applied for the Yamaha as trade after it is repaired.

There are a few things a good dealer could do for you in this circumstance. He could offer you a loaner, for example. He could offer a replacement unit at his cost with a credit applied for the Yamaha as trade after it is repaired.

They don't have loaners in amplifiers. He can only offer a trade in