This is when you get your dealer involved. He's your advocate with Yamaha, and should convince them to either replace or promptly repair the component. You are his customer and he has every incentive to take care of you.
Yamaha Amplifier Warranty Issues
My Yamaha A-S2100 integrated amplifier under warranty has been sent to an authorized Dealer for repairs, Yamaha says the parts are back ordered 10-12 weeks and some cannot be found yet. They refuse to replace with a new amp. What good is this warranty? Is'nt there anything I can do?
Showing 8 responses by cleeds
That’s fine for you to respectfully disagree, but the fact is that such exchanges are not uncommon. Perhaps not in your world, but in the world of consumer electronics (and appliances) it’s not unusual. I’ve benefited from such exchanges personally. It’s called customer accommodation. As a specific example, I know for a fact that McIntosh has done this. |
That’s good news that Yamaha is working towards a customer accommodation. As I mentioned earlier in the thread (although challenged by others), that is not an unusual practice in some fields, including consumer electronics. I would have no concern about accepting a refurbished product. Consider that if Yamaha had the parts to repair your unit, what you would receive after the service would be a your unit, refurbished, with some sort of warranty, likely somewhere between 90 days and a year. I’d consider also the good faith that Yamaha has shown (and perhaps your dealer, if he’s helping, and I hope he is), and that the company is also likely to support you in the future. So I would happily accept the refurbished unit in exchange. |
Where is your dealer in these discussions, @oldieaudio ?? |