Yamaha Amplifier Warranty Issues

Dump that dealer. You need a new one.

oldieaudio

The dealer cannot do anything as the unit is almost 2 years old ...

There are a few things a good dealer could do for you in this circumstance. He could offer you a loaner, for example. He could offer a replacement unit at his cost with a credit applied for the Yamaha as trade after it is repaired.

 

oldieaudio

They cannot find a refurbished unit to replace mine. So I’ll have to wait till either the parts arrive in 10-12 weeks ...

What does your dealer say?

Where is your dealer in these discussions, @oldieaudio ??

oldieaudio

Yamaha is now working on trying to replace the unit with a refurbished one. Does anyone have any experience with refurshbed units?

That’s good news that Yamaha is working towards a customer accommodation. As I mentioned earlier in the thread (although challenged by others), that is not an unusual practice in some fields, including consumer electronics.

I would have no concern about accepting a refurbished product. Consider that if Yamaha had the parts to repair your unit, what you would receive after the service would be a your unit, refurbished, with some sort of warranty, likely somewhere between 90 days and a year.

I’d consider also the good faith that Yamaha has shown (and perhaps your dealer, if he’s helping, and I hope he is), and that the company is also likely to support you in the future. So I would happily accept the refurbished unit in exchange.

 

roxy54

I respectfully but strongly disagree with your belief that the dealer can or should replace the amp with a new one ...

That’s fine for you to respectfully disagree, but the fact is that such exchanges are not uncommon. Perhaps not in your world, but in the world of consumer electronics (and appliances) it’s not unusual. I’ve benefited from such exchanges personally. It’s called customer accommodation.

As a specific example, I know for a fact that McIntosh has done this.

 

soix

Replacing with a new amp is simply unrealistic.

Oh no, not at all. Where do you think all the ’B-stock’ product comes from?

But here’s the "secret": The only users who get the replacement product are those who ask.

This is when you get your dealer involved. He's your advocate with Yamaha, and should convince them to either replace or promptly repair the component. You are his customer and he has every incentive to take care of you.