VPI PARTS or SERVICE

I need the unipivot base for a VPI tonearm.......Will

I called VPI Monday, I wanted to get a couple belts for my Aries 3 .
I don't remember the persons name , it could have been Jeff not sure.
But he told me Vpi wasn't selling any parts directly to customers and I should call a VPI retailer to get the belts.

So I ordered some on line through a retailer yesterday.
Not a good way to do business but what can you do.

I think you'll have to call a retailer and they will get the part from VPI.

Why not just go to VPI Facebook page and send Mat a private message? He is on Facebook all the time and he will most likely respond. That's how I got my new tonearm lock post.

...I recommend patience. VPI will respond - they are very customer minded.

I have had troubles getting them on the phone, but they have been responding to e-mails within 24 hours. My guess is as Mofi suggests, the Axpona show has them a bit back logged. I know they were late getting my new pulley out to me. In fact, I'm still waiting for it as I write this.

It can be frustrating, but it's part of the business. I've had slow service issues with other manufacturers around show times too.

Same here Will. Have left a few messages and emails in the last few days.

Try http://www.elusivedisc.com/

Also what part do you need?

M~

With all the audio shows around the world now, (Axpona was just this last weekend), audio companies are running themselves ragged.

Maybe VPI has just been very busy recently.