Upscale Audio is up front with customers

About 10 years ago I called and talked with him. I was considering 2 Tubed pre amps -A Cary Audio and a Prima Luna- and he talked me into the Prima Luna. I hated it, called him back, and although he sounded mighty annoyed agreed to exchange it for the Cary. I still use the Cary and except for having to change a few tubes from usage it’s been great.
Glad to see that he is still around

@oberoniaomnia ,

I take it you're a fan of orchids...

i enjoy the showmanship. 

My only experience with them was, I asked about a tube recommendation (figuring Kevin was a tube guru) for a specific power amp they sold.  The rep refused, said it was against their policy.  I get that tubes can be a personal preference, but isn’t everything in audio?  That was rather disappointing after watching so many of Kevin’s tube videos and hearing all of his superlatives of each of his tubes.  

I’ve bought tubes from them and have no complaints.