Now, if Triplanar comes here and says that that issue is part of the toneaerm design at least the owners needs to know it but no explanation and not fixed trouble. !!!I own two of them and neither has this problem.
I would contact Triplanar; but I've talked to Triplanar about this and he says that this problem can occur if the interconnect cable is pulled too hard. It causes the cable to not have enough slack going through the gimbals.
Its also easy to fix- just extract some of the wires from the cable where the clamp is mounted at the base of the arm so as to give the wires a bit more slack.