Perhaps I'm just lucky so far with my service. I have admit, the customer service experiences you guys have described above are pathetic....including the letter "d" email response! Fortunately I havent had a need to reach out to customer service. |
Glad your service has been good, unfortunately a number have had issues including myself.
I love the quality but there have been just a few too many issues and customer service is not too hot. |
Same issues for me last night via Bluesound Node 2. Service was back to normal by late evening. Clearly Tidal had a server-side problem that they fixed. Honestly over the last year this is the first time this has happened and they fixed it within a few hours. I wouldn't be too quick to bash Tidal as their service has been really reliable over the course of a year, at least for me. |
Exactly what happened to me cut out part way through a track, but I could not log back on either through Bluos or the Tidal app on my android.
This morning tried about 1 hour ago, is now working.
Bad Tidal, Bad!
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I just logged off and back on and all my Tidal information has returned and it seems fine.
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So last night Tidal went out on my streamer, Auralic Aries Mini but the app was working fine on my Iphone. Very weird it literally just cutout mid-song. I hope it's working today!
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I have not tried this morning yet but this is getting to be fairly annoying and too regular,will be looking very closely at Quboz when it releases here |
My Tidal access was down last evening which I noticed about 10pm EST. Normally accessed through Roon. After trying to access directly it appeared Tidal was having some technical difficulties. This morning (9 hours later) I was able to log in and everything is back to full function. Noted some other comments in Roon Community that Tidal was down last night. |
I am afraid it appears to be a Tidal foobar as it has just happened to me tonight again and I am not going through same farce as previously described to fix it.
Looks like Quboz may be getting my business after all when it launches! |
1967, I’m having the same issue with mconnect accessing tidal on my ps audio Directstream jr. I have the mconnect app on my iPad and iPod and has worked fine until today. Now tidal keeps asking me to log in with no success. |
I did have the same issue with Tidal approx 4 weeks ago and yes same b.s. responses from customer support.
My fix was a little drastic but worked.
First I cancelled my tidal subscription, then uninstalled the app.
Gave it a day then reinstalled the app and the rejoined Tidal.
It worked and no recurrence since.
Good luck. |
I concur, Tidal customer support is wanting. But, on the bright side, Quobuz should be coming soon. I think I will be cancelling my subscription anyway, as their catalog is impossible to divine for classical music. $20 bucks a month and I really don't use it unless a high rez album comes out that I want to listen to.
B |
thank you jond. I did, but still the same error (unable to log on)
Update: after hours of waiting and resubmitting all the info I sent last night here is a copy of the email I received from support ( an email that is just the letter d) - so frustrating
Annette (TIDAL)Sep 19, 1:56 PM EDT
d
Best Regards,Annette
TIDAL Team Lead
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Did you try un-installing and re-installing the app?
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by the way the tidal support is very frustrating. After explaining the problem in detail including the fact that I could access it from my phone and the computer through the internet the "support guy" said oh no problem I have reset your password. That wasnt the problem, then he said the app didnt install correctly, I installed it years ago. Then he has disappeared no response since last night, great "customer service". Time to buy a cd transport |
