I do appreciate your perspectives. But do not understand how supply chain matters compromise your customer service. No call back to a customer — after multiple phone and email attempts — is contrary to best practices in business at stressful times that impact customers. Rather, I think you want to be more attentive to their needs by communication. Otherwise it appears to some that you’re hiding out and/ or blowing the customer off.
They still seem to be a hot mess
My first GIK Acoustic panels were purchased ~10 years ago. They were attractive, effective, and reasonably priced. I’ve routinely gone back to GIK. Concurrent with a change in executive leadership, the quality of service at GIK declined the last 2 years. I posted a query on the Gon for alternative firms. Great suggestions fellow Gon’r. Acoustics founder responded to no small number of critical posts. He even assured to remedy problems himself. As the provocateur of the negative string, I reposted my admiration for him returning to the boss’ chair; taking ownership of the problem; and implementing corrective actions.
Sadly, a defective panel was recently delivered and multiple calls to GIK have not triggered a call back. Pandemic related confounders are expected, but no call back is poor business workforce practice. Let’s hope that their former “CEO” isn’t back at the helm.
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