SimAudio Moon - Impossible to get a hold of for support?

I had to send a CD player to them, kind of pain in rear.  They did respond, albeit slowly and I sent and they repaired it. Second time, by the way.  When it was under warranty my dealer sent it and was smoother. My local repair guy could not get the basic part needed.  Thats BS!

Sending to Canada with customers also not ideal. 

I would not buy from them.  Good gear, but repair issues and very costly to repair.  

I am still not able to call them and get a English prompt after hitting number 9. This is so frustrating especially after the rep was notified.

Can someone else please call also and confirm they are having this issue on here?  +14504492212

I never had an issue with Moon responding to e-mails. They may be at the Munich audio show. Still think they are a great company!!

I called the afternoon and #9 was English.

DeKay